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Measurements:
Size labels sewn into the garments by
manufacturers are notoriously inaccurate. Often, the size difference is so off-base that I wonder if they weren't sewn-in by a disgruntled employee somewhere.
Additionally, there's the issue of whether a sweater labeled "Large" might be a
teenager's size large as opposed to a adult's.
PLEASE DON'T GO BY THE SIZE
LABELS - REFER TO MY MEASUREMENTS.
Thus, I measure every
sweater, and those measurements appear at the bottom of each sweater's web page.
| Here's how I measure sweaters...
All measurements are made with the
sweaters lying flat.
For an accurate comparison, I
recommend you take a one of your
sweaters that fits well and measure it lying accordingly and compare with
measurements taken from the sweater you're considering.
Note: When measuring the chest,
I measure across the front, then double that measurement.
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Holiday Shipping Deadlines:
-
UPS® Holiday Shipping Deadlines in the
US
UPS 3
Day Select®: Tuesday, December 19, 2023
UPS
2nd Day Air® services: Wednesday, December 20, 2023 or Thursday, December
21, 2023 with Saturday Delivery options
UPS® Ground: Check ups.com/ctc for
details
UPS
Next Day Air® services: Thursday, December 21, 2023, or Friday, December 22,
2023 with Saturday Delivery options
-
USPS® Holiday Shipping Deadlines in the US for 2023
Priority Mail®: Monday, December 18, 2023 (Alaska), Saturday, December 16,
2023 (Hawaii)
Priority Mail Express®*: Wednesday, December 20, 2023
Saturday Delivery Matters for Last Minute Shoppers: With December
25th falling on a Monday this year, Saturday delivery may be utilized for
some express, day-definite services. So 2-day and next-day services
will require you to pay extra for the specified Saturday
delivery option for the carriers.
Returns:
Generally,
I allow a two-day inspection period. Meaning you have two days to
examine the items once you've received them, and let me know if you intend
to return any. To receive a refund, I expect to have the sweaters arrive
back at my shop within one week of your advising me you intend to return an
item.
Please
don't use FEDEX for returns. They'll leave it anywhere outside and
fake the signature because they don't want to walk up the stairs.
Refunds: Should
you chose to return an item I'll refund the full purchase price, but NOT
the shipping costs. That should keep people from abusing the system by
ordering lots of sweaters just for the sake of looking them over with
every intention of returning them from the start. Of course, refunds are
contingent upon the garments being returned in the same condition.
If I make a mistake in
processing the order then I will refund your shipping costs for both
directions.
Refunds will be
credited either to your Scott's Sweaters account, or to the same method you
originally paid. The credits will be applied when I receive the
sweaters.
On
occasion, I'll have a new customer who orders new sweaters for special
occasions, intending to wear and then return them; usually, these people come
out of the woodwork a month or two before the Christmas holiday season. When a
sweater is returned that has obviously been worn, the refund will be refused.
The "worn" sweaters will be returned to the customer only after the customer has paid a new
shipping fee.
Future
purchases will be prohibited from customers with too many returns. That
could be as few as two consecutive returns, if I feel they're playing games or
are just incredibly indecisive.
Exchanges are fine - if approved in advance. The customer pays all
shipping costs related to an exchange. The shipping address for returns is:
Scott's Sweaters
626 Josephine Parker Rd STE 211
Key West, FL 33040
Refunds for Cancelled
Orders: When a customer cancels an order after payment but prior to
shipping, the customer owes the merchant fees associated with the payment, which
will be deducted from the refund amount.
Photoshoot Exception: I do not provide loaner sweaters for photoshoots,
TV, films nor other performances. Sweaters
purchased for photoshoots or other advertising, film, or stage efforts are non-returnable,
non-refundable. Don't even bother trying to use the age-old lame excuse
that you ended-up not using them for the project.
Christmas Exception: For those purchasing sweaters
as Christmas gifts the month prior to Dec. 25, the notification policy
is extended until two days following Christmas Day. Purchases during this time
may receive a credit for exchange or another purchase, rather than a cash
refund.
Processing
returns is both time consuming and costly, so I strive to ensure
everything goes well the first time. I reserve the right to cease doing
business with people who have a high rate of returned orders.
Occasionally,
I'll mark items way down for a sale, and these items will be clearly
marked as non-returnable.
Custom
knitting projects: The above refund policy doesn't apply to custom
knitting projects. Custom projects may involve test swatches and related
yarn costs that must be paid for in advance. Once the customer has
approved a sweater design and color, the necessary yarn will be ordered
and paid for by the customer. At that point, the customer owns the yarn,
even if it's still in our hands. Should the customer then chose to cancel an
order, the yarn will be sent directly to the customer. The cost of
the yarn will not be refunded. Additionally, any cancellation of an
order already in progress may incur design charges, even though the
knitting may not have begun. If the project has been started, a customer
can not then cancel.
Shipping: Orders within the U.S. generally are
shipped via the U.S. Postal Service via Priority Mail. However, given the
diminished USPS service and its general lack of accountability, your order
may ship via UPS. Deliveries
usually take 4-5 working days within the continental U.S. Faster overnight
shipment is available by special request. All packages are sent with a
delivery confirmation number. That number is e-mailed to you when the
order ships, allowing you to monitor the delivery progress on-line.
Orders shipped
outside
the U.S. are generally sent via the U.S. Postal Service via
First Class Air Mail. Although the packages usually arrive in your country within
4-7 days, it may take
two weeks or so to get to its destination as the packages usually must
pass through the receiving county's customs bureau. Priority Mail is a few days
quicker, but more expensive. Faster two- to
three-day service via Global Express is available by special request,
but is considerably more expensive. For example, a small package that
might cost $26 to ship via Air Mail, may cost nearly $50
when sent via Global Express. Tracking numbers generally are not
available for international shipments sent through the postal service.
If a tracking number is desired another commercial carrier, such as
FEDEX, UPS or DHL, is needed. However, those services are
usually two to three times the cost of using the US Postal Service.
I no longer ship to Italy, east European republics (Romania,
Czech, Bosnia etc.), Russia, China, Pakistan, Central and South America!
Too many problems with theft and delivery. Please don't even ask.
Insurance for sweater
shipments is routinely included for orders over $200. For lesser orders, it's
whatever that carrier may include with the base charge for their shipping
services.
Residents
of France:
are encouraged to purchase insurance, as it's been my experience that
this postal service has the highest loss rate of any country I regularly
deal with. Even purchasing insurance doesn't always offer protection as
the French postal service often refuses to acknowledge a package has
gone missing, even when it's gone missing for eight or more months.
Since French officials won't acknowledge a package is missing, an
insurance claim can't be processed. Thus, I can’t guarantee packages to
France will actually arrive if sent via the postal service. Commercial
carriers such as UPS and DHL will guarantee the package’s arrival, but
those services are very expensive, often upwards of $100 for a single
3-pound sweater.
With one sweater, the French postal service claimed it was
still "out for delivery" for 11 straight months, thus no insurance claim could
be submitted. After 11 months it showed-up at the customer's door,
re-packaged and looked like it'd been worn for several months. Had I not
filed consistent complaints, it likely would never have re-appeared.
I will
ship to France and some other countries via the postal service, but only after the customer has
specifically agreed to accept full responsibility.
Italy, No Shipments: No shipments can be made Italy. Customs
there will confiscate anything with the least amount of textiles of any kind.
One person sent a very expensive scrapbook that was
confiscated because it had a piece of yarn as a sewn-in bookmark. So don't order anything from my site, because I won't send
it, and if I did you wouldn't get it anyway.
Customs Duty & VAT Taxes:
International customers are responsible for any import or value taxes. I
have no way of knowing what these costs, if any, will amount to, so I can't even
add it to your bill. When purchasing second-hand or pre-owned
sweaters, I clearly note on the customs form that this is second-hand clothing,
because in many countries I routinely deal with, there isn't any value tax on
pre-owned clothing.
New vs. Second-hand
sweaters: Most of my sweaters are second-hand garments that appeal
to collectors of vintage and specialty clothing. I also feature some new
sweaters along with custom made sweaters to order. Assume all sweaters
featured on my site are used second-hand garments unless specifically
noted as "new" or "custom" sweaters. All my design
productions are new.
Payment: Sweater
orders charged to a credit card (Visa, MasterCard, American Express)
ship immediately. Checks mailed are fine, but must first clear the bank,
unless you are a regular customer. If sending a check, let me know so I
can set the items aside so they aren't sold to someone else before your
check arrives. Only checks drawn on US banks are acceptable.
Mailing address: Scott's Sweaters, 626 Josephine Parker Rd., Suit 211, Key West,
FL 33040-7487
Orders - 1st Come - 1st Served: Sweaters
are sold to the first person who commits to a payment, not the first
person who expresses an interest in a particular sweater. On occasion,
two people have ordered the same sweater on the same day. When that
happens I use the date and time the order was placed to determine who
was first. (Once, there was just a two-minute difference.)
Happy
clients:
Almost all my clients are repeat customers. I strive to ensure my
customers will be happy with the sweaters they receive, before the order
is processed, and thus have very few returns and many satisfied clients.
Customer
Privacy: We never share information about our customers with anyone,
without specifically asking you first. Occasionally, I have customers
asking us to put them in contact with others. In those
instances approval is first obtained from all parties before any
information is provided. I don't sell, loan or give my customer
information to anyone.
Security:
All orders are submitted via a secure server based at a high security
credit card processing company. Although it may appear your personal and
financial information is being sent directly to Scott's Sweaters, it
isn't. I simply receive an e-mail providing me with the order, who is purchasing it and to where it's being shipped. I never have
access to the customer's credit card information. Additionally, I have
no method of manually processing a credit card transaction, thus all
credit card purchase must go thorough my web site.
Hilda Ltd.:
Lately, I've had a lot of inquires about Icelandic sweaters made by Hilda
Ltd. and where they can be obtained. Unfortunately, Hilda went out of
business some 25+ years ago and no company is making the styles they did.
One of the reasons Hilda went out of
business was because their garments were of very good quality and often
lasted more than two decades. Once someone purchased a Hilda sweater or
jacket they rarely needed another. From time to time I get hold of some
Hilda sweaters and jackets. To see what Hilda Ltd. sweaters and coats are
available, check my pages for "Woman's Icelandic
Wool" & "Men's Icelandic Wool."
Care/Cleaning
Sweaters:
Never, hang sweaters on hangers of any type.
Sweaters are heavy and stretch. The hanging weight will pull a sweater
out-of-shape. The hanger ends cause little dimples/dents to appear on the
shoulder tops, which are quite unsightly when the hanger is removed, and very
hard to fix. Metal hangers rust, and rust stains are nearly impossible to
remove from sweaters. If you feel you must store a sweater on a hanger, use a
wooden hanger, fold the sweater lengthwise, then drape the folded sweater over
the bottom bar of the hanger.
Store
sweaters in a cool environment, in something that can breathe, like a zippered
sweater bag you can get from most department stores. I like to toss a
scented dryer sheet into the bag as well. The scent makes the sweater
smell nice, seems to prevent mold spores and keeps most pests away. Another
option is using small bags of cedar wood chips, but they can be a bit pricey and
need replacing annually.
Don't use mothballs. They keep moths away, but it's extremely hard
to get the mothball smell out of sweaters.
There
are different methods of dry cleaning, and it’s difficult for a customer to tell
the difference. When using a dry cleaner, you want to avoid three types:
-
Green solutions
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Perk (Perchloroethylene)
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Dryel (home solution)
If
you’re going to use a professional dry cleaner, I’d recommend one that uses the
hydrocarbon method.
The
best cleaning solution I’ve found is “Eucalan” wool cleaner. It comes
different scents; I prefer the Eucalyptus
version. Eucalan is available at
amazon.com.
You use this product much like Woolite, but Eucalan is much gentler on fibers
than Woolite.
Also,
another trick for bringing the life back to angora, is to place it in a paper
bag with the opening closed, and leave it in the freezer overnight. Does
wonders for angora.
Problem:
Use this special hot button
priority link to bring an issue to my immediate attention:
problem@scottssweaters.com |
