Measurements:     Size labels sewn into the garments by manufacturers are notoriously inaccurate. Often, the size difference is so off that I wonder if they weren't sewn-in by a disgruntled employee somewhere.  Additionally, there's the issue of whether a sweater labeled "Large" might be a teenager's size large as opposed to a adult's.

PLEASE DON'T GO BY THE SIZE LABELS - REFER TO MY MEASUREMENTS.

Thus, I measure every sweater, and those measurements appear at the bottom of each sweater's web page.

Returns: Generally, I allow a two-day inspection period. Meaning you have two days to examine the items once you've received them, and let me know if you intend to return any.  To receive a refund, I expect to have the sweaters arrive back at my shop within one week of your advising me you intend to return an item.

Christmas Exception: For those purchasing sweaters as Christmas gifts the month prior to Dec. 25, the notification policy is extended until two days following Christmas Day. Purchases during this time will receive a credit for exchange or another purchase, rather than a cash refund.

Processing returns is both time consuming and costly, so I strive to ensure everything goes well the first time. I reserve the right to cease doing business with people who have a high rate of returned orders.

Occasionally, I'll mark items way down for a sale, and these items will be clearly marked as non-returnable.

Custom knitting projects: The above refund policy doesn't apply to custom knitting projects. Custom projects may involve test swatches and related yarn costs that must be paid for in advance. Once the customer has approved a sweater design and color, the necessary yarn will be ordered and paid for by the customer. At that point, the customer owns the yarn, even if it's still in our hands. Should the customer then chose to cancel an order, the yarn will be sent directly to the customer. The cost of the yarn will not be refunded. Additionally, any cancellation of an order already in progress may incur design charges, even though the knitting may not have begun. 

Refunds: Should you chose to return an item I'll refund the full purchase price, but NOT the shipping costs. That should keep people from abusing the system by ordering lots of sweaters just for the sake of looking them over with every intention of returning them from the start. Of course, refunds are contingent upon the garments being returned in the same condition. 

If I make a mistake in processing the order then I will refund your shipping costs for both directions. 

Refunds will be credited either to your Scott's Sweaters account, or to your credit card, as you prefer. The credits will be applied when I receive the sweaters.

On occasion, I'll have a new customer who orders new sweaters for special occasions, intending to wear and then return them; usually, these people come out of the woodwork a month or two before the Christmas holiday season. When a sweater is returned that has obviously been worn, the refund will be refused.  The "worn" sweaters will be returned only after the customer has paid a new shipping fee.

Future purchases will be prohibited from customers with too many returns.  That could be as few as two consecutive returns, if I feel they're playing games or are just incredibly indecisive.

Shipping: Orders within the U.S. generally are shipped via the U.S. Postal Service, using its Priority Mail system. Deliveries usually take 2-3 days within the continental U.S.  Faster overnight shipment is available by special request. All packages are sent with a delivery confirmation number. That number is e-mailed to you when the order ships, allowing you to confirm its delivery on-line at www.usps.gov. This Priority Mail tracking number doesn't actually allow you to track the delivery process, only that it was shipped and whether it's been delivered. If you need real-time tracking, then you'd need to use the more expensive Express Mail overnight service.

Orders shipped outside the U.S. are generally sent via the U.S. Postal Service via Air Mail. Although the packages usually arrive in your country within 4-7 days, it may take two weeks or so to get to its destination as the packages usually must pass through the receiving county's customs bureau. Faster two- to three-day service via Global Express is available by special request, but is considerably more expensive. For example, a small package that might cost $26 to ship via Air Mail, may cost nearly $50 when sent via Global Express. Tracking numbers generally are not available for international shipments sent through the postal service. If a tracking number is desired another commercial carrier, such as FEDEX, UPS or DHL, is needed. However, those services are usually two to three times the cost of using the US Postal Service.

I no longer ship to Mexico, Italy, European republics (Romania, Czech, Bosnia etc.), Russia, China, Central and South America!  Too many problems with theft and delivery. Please don't even ask.

Insurance for sweater shipments is the customer's decision. Our packages are routinely sent without insurance, unless specifically requested and paid for by the customer. Packages sent without insurance are the responsibility of the customer once they leave our shop.

Residents of France are encouraged to purchase insurance, as it's been my experience that this postal service has the highest loss rate of any country I regularly deal with. Even purchasing insurance doesn't always offer protection as the French postal service often refuses to acknowledge a package has gone missing, even when it's gone missing for eight or more months. Since French officials won't acknowledge a package is missing, an insurance claim can't be processed. Thus, I can’t guarantee packages to France will actually arrive if sent via the postal service. Commercial carriers such as UPS and DHL will guarantee the package’s arrival, but those services are very expensive, often upwards of $100 for a single 3-pound sweater.

I will ship to France via the postal service, but only after the customer has specifically agreed to accept full responsibility.

Customs Duty & VAT Taxes:  International customers are responsible for any import or value taxes.  I have no way of knowing what these costs, if any, will amount to, so I can't even add it to your bill.  When purchasing second-hand or pre-owned sweaters, I clearly note on the customs form that this is second-hand clothing, because in most countries I routinely deal with, there isn't any value tax on pre-owned clothing.

New vs. Second-hand sweaters: Most of my sweaters are second-hand garments that appeal to collectors of vintage and specialty clothing. I also feature some new sweaters along with custom made sweaters to order. Assume all sweaters featured on my site are used second-hand garments unless specifically noted as "new" or "custom" sweaters.

Payment: Sweater orders charged to a credit card (Visa, MasterCard, American Express) ship immediately. Checks mailed are fine, but must first clear the bank, unless you are a regular customer. If sending a check, let me know so I can set the items aside so they aren't sold to someone else before your check arrives. Only checks drawn on US banks are acceptable.

Mailing address: Scott's Sweaters, PO Box 4215, Key West, FL 33041-4215.

Orders: Sweaters are sold to the first person who commits to a payment, not the first person who expresses an interest in a particular sweater. On occasion, two people have ordered the same sweater on the same day. When that happens I use the date and time the order was placed to determine who was first. (Once, there was just a two-minute difference.)

Happy clients: Almost all my clients are repeat customers. I strive to ensure my customers will be happy with the sweaters they receive, before the order is processed, and thus have very few returns and many satisfied clients.

Customer Privacy: We never share information about our customers with anyone, without specifically asking you first. Occasionally, I have customers asking us to put them in contact with others. In those instances approval was first obtained from all parties before any information is provided.  I don't sell, loan or give my customer information to anyone.

Security: All orders are submitted via a secure server based at a high security credit card processing company. Although it may appear your personal and financial information is being sent directly to Scott's Sweaters, it isn't. I simply receive an e-mail providing me with the order and who is purchasing it and to where it's being shipped. I never have access to the customer's credit card information. Additionally, I have no method of manually processing a credit card transaction, thus all credit card purchase must go thorough my web site.

Hilda Ltd.: Lately, I've had a lot of inquires about Icelandic sweaters made by Hilda Ltd. and where they can be obtained. Unfortunately, Hilda went out of business some 25+ years ago and no company is making the styles they did.

One of the reasons Hilda went out of business was because their garments were of very good quality and often lasted more than two decades. Once someone purchased a Hilda sweater or jacket they rarely needed another. From time to time I get hold of some Hilda sweaters and jackets. Use the search page to see if any are in stock at the moment, and do a search for the word "Hilda."